Refund and Return Policy

Thank you for shopping at Deval Ecommerce (“we,” “our,” or “us”). We want you to be completely satisfied with your purchase. This Refund and Return Policy outlines the terms and conditions for returns, refunds, and exchanges of products purchased from our website. By making a purchase, you agree to the terms of this policy.

1. Returns and Exchanges: a. Eligibility: You may return or exchange products within 30 days of the purchase date. To be eligible for a return or exchange, the product must be unused, in its original condition, and accompanied by the original receipt or proof of purchase.

b. Process:

• To initiate a return or exchange, please contact our customer support team at [email address] with your order details and reason for the return/exchange.
• After receiving approval, securely package the product and include the original receipt.
• Ship the package to the address provided by our customer support team.
• We recommend using a trackable shipping method to ensure the safe return of the product.
• Once we receive and inspect the returned product, we will process the refund or exchange as applicable.

2. Refunds: a. Eligibility: To be eligible for a refund, the returned product must meet the criteria outlined in section 1(a). b. Refund Amount: The refund amount will be equal to the original purchase price, excluding shipping and handling charges, unless the return is due to a mistake on our part. c. Refund Process: Refunds will be issued to the original payment method used for the purchase within [number of days] after we receive and inspect the returned product.
3. Exchanges: a. Product Exchange: If you wish to exchange the product for a different size, color, or item of equal or lesser value, please follow the process outlined in section 1(b). Any price difference will be either refunded or charged accordingly. b. Exchange Eligibility: The exchanged product must meet the criteria outlined in section 1(a).
4. Non-Returnable Items: The following items are non-returnable:

• Gift cards and e-gift cards
• Intimate apparel (e.g., underwear, swimwear) for hygiene reasons
• Personalized or customized products
• Final sale or clearance items

5. Damaged or Defective Items: If you receive a damaged or defective product, please contact us within [number of days] of delivery. We will provide instructions for returning the item and offer a replacement or full refund, including shipping charges.
6. Shipping Costs: a. Return Shipping: You are responsible for return shipping costs unless the return is due to our error or a damaged/defective product. b. Exchange Shipping: For product exchanges, we will cover the shipping costs for sending the exchanged product back to you.
7. Cancellation Policy: If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will cancel it and process a full refund. If the order has been shipped, please follow the return process outlined in section 1.
8. Contact Us: If you have any questions, concerns, or requests regarding our Refund and Return Policy, please contact our customer support team at info@deval.com.ng.

Thank you for shopping with Deval Ecommerce. We value your satisfaction and will do our best to ensure a smooth and hassle-free return or exchange process.